Help & Support

Frequently Asked Questions

Everything You Need to Know About Pet Story Pages

Your pet is more than a picture. They are part of your family, and their memories deserve a place where they can be preserved, shared, and remembered.

Below you will find answers to the most common questions about creating, managing, and sharing a Pet Story Page.

Q: What Is a Pet Story Page?

A: A Pet Story Page is a private online memory page created for your pet. It allows you to preserve your pet's photos, videos, stories, favorite things, special moments, and messages in one meaningful place.

Each story page can be connected to a QR code included with your pet artwork. When someone scans the QR code, they can visit your pet's story and experience the memories behind the portrait.

A Pet Story Page turns a beautiful pet portrait into a complete story of the life and love you shared.

Q: Why Should I Create a Pet Story Page?

A: Photos capture how your pet looked. A Pet Story Page captures who they were.

Over time, memories can become scattered across phones, social media accounts, and cloud storage. A Pet Story Page gives your family one dedicated place to preserve:

  • Favorite photos
  • Videos and special moments
  • Your pet's personality
  • Funny stories
  • Milestones
  • Favorite toys, treats, and activities
  • Messages from family and friends

It becomes a lasting digital memory of the bond you shared.

Q: Do I Need a Pet Portrait to Create a Pet Story Page?

A: No. A Pet Story Page can be created with or without a pet portrait.

Many customers discover Pet Story Pages through our pet artwork, but the purpose of the platform is to preserve the story of your pet.

You can create a page for:

  • A current family pet
  • A new puppy or kitten
  • A senior pet
  • A beloved pet who has passed away
  • Multiple pets together

Q: How Does the QR Code Work?

A: Your Pet Story Page can be connected to a unique QR code.

When someone scans the QR code using a phone camera, they are taken directly to your pet's story page.

The QR code can be placed on:

  • Pet portraits
  • Memorial artwork
  • Keepsakes
  • Frames
  • Printed photos
  • Other personal items

The QR code creates a simple bridge between a physical memory and your pet's digital story.

Q: Is My Pet Story Page Public or Private?

A: Your privacy is important.

Pet Story Pages are designed with privacy controls so you can decide what information you want to share.

You can choose whether your pet's story is:

  • Private and shared only with people you choose
  • Available through your unique story link
  • Publicly discoverable (when enabled)

Your memories belong to you.

Q: Do I Need to Create an Account?

A: No traditional account is required.

Pet Story Pages uses a simple ownership system designed to make the experience easy.

Instead of remembering another username and password, owners can manage their story using a secure private access link.

This keeps the experience simple while protecting your pet's memories.

Q: How Do I Access My Pet Story Page?

A: After your story page is created, you receive a secure management link.

Using this private link, you can:

  • Add new memories
  • Upload photos and videos
  • Update your pet information
  • Manage your story settings

Keep your private management link safe, just like you would protect access to your personal accounts.

Q: Can I Add More Memories Later?

A: Yes.

Your pet's story is meant to grow over time.

You can continue adding:

  • New photos
  • Videos
  • Audio recordings
  • Special dates
  • Stories
  • Messages from family members

A Pet Story Page is not a one-time creation. It is a living memory.

Q: What Types of Files Can I Add?

A: You can preserve different types of memories, including:

  • Photos
  • Videos
  • Audio recordings
  • Written stories
  • Important dates
  • Favorite things
  • Personal messages

Different plans may include different storage limits.

Q: Can I Upload Videos of My Pet?

A: Yes.

Videos are one of the most meaningful ways to remember your pet because they capture their personality, movements, and sounds.

You can save moments such as:

  • Playing
  • Walking
  • Running
  • Funny habits
  • Special family moments

Q: Can I Add Audio Recordings?

A: Yes.

Audio memories can be incredibly special.

You can preserve:

  • Your pet's sounds
  • Their bark or meow
  • Family messages
  • Stories told by loved ones

Q: Can Family Members Add Memories?

A: This feature is planned for future updates.

Our goal is to allow families to contribute memories together so everyone who loved your pet can help preserve their story.

Q: Can I Create a Story for a Pet That Has Passed Away?

A: Absolutely.

Many people create Pet Story Pages as memorials for pets they deeply loved.

A memorial story page can preserve:

  • Their life journey
  • Favorite memories
  • Photos and videos
  • Messages from family
  • The special moments that made them unforgettable

A pet's story does not end when they are gone.

Q: Can I Create a Story for Multiple Pets?

A: Yes.

You can create stories for individual pets or preserve memories of pets who shared a special bond together.

Each pet deserves a story that reflects their unique personality.

Q: Can I Edit My Pet's Information Later?

A: Yes.

You can update your pet's information whenever needed, including:

  • Name
  • Description
  • Favorite things
  • Photos
  • Memories
  • Important dates

Q: What Happens If I Lose My Access Link?

A: Contact us and we will help you recover access after verifying ownership information.

We recommend saving your private management link in a safe place.

Q: Are My Photos and Videos Safe?

A: We take protecting your memories seriously.

Pet Story Pages uses secure storage systems designed to keep your uploaded content protected.

Your memories are stored separately from public website content, and access controls help prevent unauthorized viewing.

Q: How Long Will My Pet Story Page Exist?

A: Your Pet Story Page is designed to be a long-lasting digital memory.

As long as your account and plan remain active, your memories will continue to be available.

Q: What Are the Different Plans?

A: Pet Story Pages offers different plans based on how many memories you want to preserve.

Plans may include different limits for:

  • Photos
  • Videos
  • Audio recordings
  • Additional features

You can start small and upgrade as your pet's story grows.

Q: Can I Upgrade My Plan Later?

A: Yes.

Many families begin with a simple story and add more memories over time.

You can upgrade when you need additional space or features.

Q: Can I Cancel My Plan?

A: Yes.

You can manage your plan according to your needs.

More details about subscriptions, billing, and cancellation will be available in the Plans section.

Q: Is Pet Story Pages a Social Network?

A: No.

Pet Story Pages is not designed to be a social media platform.

It is a personal memory space created to help families preserve the stories of the pets they love.

The focus is meaningful memories, not likes or followers.

Q: Who Created Pet Story Pages?

A: Pet Story Pages was created by Anto, a digital artist and programmer with more than 25 years of experience combining creativity and technology.

After creating personalized pet artwork, we discovered that every portrait represented something bigger — a lifetime of memories.

Pet Story Pages was created to help families preserve those stories forever.

Q: How Do I Create a Pet Story Page?

A: Creating a Pet Story Page is simple:

  1. Start your pet story
  2. Add your pet's information
  3. Upload your favorite memories
  4. Share your story with the people who love your pet

Every pet has a story. We help you preserve it.