Privacy Policy

We collect information that helps us provide and improve the Pet Story Pages experience.

Information You Provide

When you create or manage a Pet Story Page, you may provide:

Pet Information

• Pet name
• Species
• Breed
• Gender
• Birthday or important dates
• Memorial date
• Favorite activities
• Favorite toys, treats, foods, and places
• Personal descriptions and stories

Uploaded Memories

You may upload personal content including:

• Photos
• Videos
• Audio recordings
• Written stories
• Messages
• Captions
• Other memory-related content

These materials may contain personal information about you, your family, friends, and your pet.

Contact Information

We may collect:

• Name
• Email address
• Customer support information
• Communication preferences

This information allows us to provide access, send important service notifications, and assist with account-related requests.

We use your information only for purposes related to providing and improving Pet Story Pages.

We may use your information to:

• Create and manage your pet's story page
• Store and display your uploaded memories according to your privacy settings
• Provide secure access to your story
• Generate QR code connections to your story page
• Provide customer support
• Improve website performance and user experience
• Communicate important service updates
• Maintain security and prevent misuse

We do not use your personal memories to create advertising profiles or sell your information.

The photos, videos, audio recordings, and stories you upload remain your personal content.

Pet Story Pages does not claim ownership of your memories.

You give us permission only to store, process, and display your content as necessary to provide the service.

This permission allows us to:

• Store your uploaded files securely
• Display memories on your Pet Story Page according to your settings
• Create previews or optimized versions for website performance
• Provide technical support

You maintain ownership of your content.

We understand that many pet memories are personal and emotional.

Pet Story Pages provides privacy controls designed to help you decide how your story is shared.

Depending on your settings:

• Your story may remain private
• Your story may be accessible through a secure link
• Your story may be publicly visible if you choose to enable sharing

You are responsible for deciding who receives access to your story page.

Please do not share private access links with people you do not trust.

Uploaded media may include personal information, such as:

• Images of family members
• Voices of loved ones
• Locations
• Personal events
• Private moments

Before uploading content, you should make sure you have permission from anyone appearing in or contributing to that content.

Pet Story Pages does not monitor or review every uploaded file, but we may take action if content violates our Terms of Service or applicable laws.

At Pet Story Pages, we understand that many of the memories you preserve are deeply personal.

A pet is not simply an image or a collection of files. For many families, pets are beloved companions, family members, and an important part of their life story.

The photos, videos, recordings, and stories you upload may represent meaningful moments such as:

• The first day your pet came home
• Family memories and adventures
• Special milestones
• Everyday moments that became unforgettable
• Messages from loved ones
• Memories of pets who have passed away

We recognize that this type of content can be emotionally significant, and we treat these memories with care and respect.

Pet Story Pages may be used to create memorial pages for pets who are no longer with us.

Memorial content may include:

• Photos from throughout your pet's life
• Personal stories and memories
• Messages from family and friends
• Dates and life events
• Tributes and reflections

We understand that memorial pages represent a personal grieving and remembrance experience.

Our goal is to provide a respectful place where families can preserve and revisit the memories of pets they love.

You decide what memories you choose to preserve and share.

You control:

• What photos you upload
• What stories you write
• Who receives access to your story page
• Whether your story is private or shared

We do not require you to upload any specific type of content.

You may choose to share only the memories that feel meaningful to you.

Some memories may include other people, including family members, friends, or caregivers.

Before uploading content that includes other individuals, you should make sure you have the appropriate permission to share that content.

Examples include:

• Photos showing family members
• Videos containing other people's voices
• Personal stories involving other individuals

You are responsible for ensuring that uploaded content respects the privacy and rights of others.

Your personal memories are not used as advertising material without your permission.

Pet Story Pages does not use:

• Your pet photos
• Your family photos
• Your videos
• Your audio recordings
• Your personal stories

for marketing, advertising, or promotional purposes without your consent.

Your pet's memories belong to you.

We provide a secure place to preserve and share them.

Our purpose is to help families protect the stories, moments, and connections that make every pet unique.

Pet Story Pages may provide QR codes that connect physical products or keepsakes to digital memories.

Anyone who scans a QR code may be able to access the connected page depending on your privacy settings.

You should carefully consider what information you choose to make available through shared QR codes.

We use reasonable technical and organizational safeguards designed to protect your information.

These measures may include:

• Secure database access controls
• Protected storage systems
• Encryption technologies where appropriate
• Access restrictions
• Authentication and authorization systems
• Monitoring for suspicious activity

However, no online service can guarantee complete security. While we work to protect your information, you should understand that no method of electronic storage is completely risk-free.

Your uploaded content may be stored using secure third-party infrastructure providers that help us operate the service.

These providers may include:

• Database hosting services
• Cloud storage providers
• Website hosting services
• Email delivery services

We select providers that maintain appropriate security practices.

Your content is used only as necessary to operate Pet Story Pages.

Pet Story Pages may use trusted third-party services to support website functionality, including:

• Hosting
• Storage
• Analytics
• Authentication
• Email communication
• Payment processing (when applicable)

These providers may process limited information necessary to provide their services.

We do not sell your personal information to third parties.

We may collect limited technical information when you visit our website, such as:

• Browser type
• Device information
• Pages visited
• General usage information
• Website performance data

This information helps us:

• Improve website functionality
• Understand visitor behavior
• Fix technical problems
• Improve the customer experience

Pet Story Pages may use cookies or similar technologies to:

• Remember preferences
• Improve website performance
• Understand how visitors use our website
• Maintain secure sessions

You can adjust cookie settings through your browser.

Disabling cookies may affect certain website features.

Pet Story Pages is not intended for children under the age required by applicable privacy laws.

We do not knowingly collect personal information from children without appropriate permission.

If you believe a child has provided personal information improperly, please contact us so we can address the issue.

Depending on where you live, you may have rights regarding your personal information, including:

• Requesting access to your information
• Requesting corrections
• Requesting deletion
• Requesting a copy of your data
• Managing sharing preferences

To request assistance, contact us.

Pet Story Pages is committed to respecting your privacy rights and protecting the personal information entrusted to us.

Because our customers may live in different countries and regions, we strive to provide privacy protections that align with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy regulations.

Your pet's memories belong to you. We provide a secure place to preserve and share them.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction where the General Data Protection Regulation (GDPR) applies, you have certain rights regarding your personal information.

Legal Basis for Processing Personal Information

We process personal information only when we have a lawful basis to do so.

These legal bases may include:

Providing Our Services

We process information necessary to:

• Create and manage your Pet Story Page
• Store uploaded memories
• Provide access to your digital story
• Maintain your account or ownership access

Your Consent

We may process information when you have provided consent, such as:

• Uploading photos, videos, and audio recordings
• Choosing to make your story publicly available
• Subscribing to communications

You may withdraw consent at any time.

Legitimate Interests

We may process information when necessary for legitimate business purposes, including:

• Improving our services
• Maintaining security
• Preventing fraud
• Protecting our platform

Legal Obligations

We may process information when required to comply with applicable laws.

If GDPR applies to you, you may have the following rights:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion ("Right to Be Forgotten")

You may request deletion of your personal information and associated memories, subject to legal requirements.

Right to Restrict Processing

You may request that we limit how your information is processed in certain situations.

Right to Data Portability

You may request your personal information in a commonly used electronic format.

Right to Object

You may object to certain types of processing, including processing based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal of consent does not affect processing that occurred before withdrawal.

Because Pet Story Pages uses technology providers that may operate in different countries, your information may be processed or stored outside your country of residence.

When personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections and security measures where required.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with certain privacy rights.

These rights apply to personal information collected by businesses operating in California or serving California residents.

Depending on how you use Pet Story Pages, we may collect:

Identifiers

Examples:

• Name
• Email address
• Account information
• Customer contact details

Personal Records

Examples:

• Pet information
• Stories
• Messages
• Uploaded memories

Internet or Network Activity

Examples:

• Browser information
• Device information
• Website usage information

User-Generated Content

Examples:

• Photos
• Videos
• Audio recordings
• Written memories
• Comments or messages

California residents may have the following rights:

Right to Know

You may request information about:

• The categories of personal information collected
• The purpose of collecting personal information
• The categories of sources from which information is collected
• The categories of third parties with whom information is shared

Right to Access

You may request a copy of personal information we maintain about you.

Right to Delete

You may request deletion of personal information we have collected, subject to certain legal exceptions.

Right to Correct

You may request correction of inaccurate personal information.

Right to Opt-Out of Sale or Sharing

Pet Story Pages does not sell your personal information.

We do not sell, rent, or trade your photos, videos, audio recordings, stories, or personal information.

Right to Limit Use of Sensitive Personal Information

Where applicable, California residents may request limitations on certain uses of sensitive personal information.

Pet Story Pages does not sell personal information.

We do not sell or share:

• Pet photos
• Personal photos
• Videos
• Audio recordings
• Personal stories
• Customer information

for advertising purposes.

Pet Story Pages is not designed for children under the age required by applicable privacy laws.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information improperly, please contact us.

We keep personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain your Pet Story Page
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer needed, we take reasonable steps to delete or anonymize it.

To request access, correction, deletion, or information about your personal data, contact us:

[Your Legal Business Name]

Email: [Your Privacy Contact Email]

Please include enough information for us to verify your identity and process your request.

We may request additional information to protect against unauthorized requests.

We will respond to verified privacy requests within the timeframe required by applicable law.

If we cannot fulfill a request, we will explain the reason and provide information about available options.

Pet Story Pages will not discriminate against you for exercising your privacy rights.

You will not receive:

• Different pricing
• Lower quality service
• Denial of access

because you exercise your privacy choices.

You may request deletion of your Pet Story Page and associated personal information.

When deletion is requested:

• Your story page may be removed
• Uploaded memories may be deleted
• Personal information associated with your account may be removed

Some information may need to be retained when required by law or for legitimate business purposes.

If you stop using the service, your memories may remain stored according to your active plan and account status.

We recommend keeping your contact information updated and maintaining access to your account or management link.

Additional details regarding subscriptions and account closure are described in our Terms of Service.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Legal requirements
• Security improvements
• Business updates

When significant changes are made, we will update the "Last Updated" date.

If you have questions about this Privacy Policy or how your information is handled, please contact us.

We are committed to helping families preserve meaningful memories while respecting privacy and trust.